Free delivery on orders over £75! Worldwide delivery available.

FAQs

Will my item go out of stock?

All orders are made to order, meaning their will never be an issue with stock levels. As long as the design in popular, it will stay in the store and be available for purchase.

 

Because of this, their will be a production time prior to dispatch. This will be between 3 - 7 days on top of your delivery time.

 

Where is my order manufactured?

Items are Manufactured and printed in China.

 

Am I at risk for novel coronavirus from a package or products shipping from China? (https://www.cdc.gov/coronavirus/2019-ncov/faq.html)

In general, because of poor survivability of these coronaviruses on surfaces, there is likely very low risk of spread from products or packaging that are shipped over a period of days or weeks at ambient temperatures. Coronaviruses are generally thought to be spread most often by respiratory droplets. Currently there is no evidence to support transmission of 2019-nCoV associated with imported goods and there have not been any cases of 2019-nCoV in the United States associated with imported goods. Information will be provided on the 2019 Novel Coronavirus website as it becomes available.

 

Can I Cancel My Order?

If you need to cancel or modify your order, contact us at info@magpiekit.co.uk within 24 hours since order was placed.

Please include the order number of the item(s) that you would like to cancel or modify to ensure accuracy. Please understand that if your order has been processed already, you cannot cancel or modify it.

 

*If you insist to cancel a processing order, you might be charged 25% of the payment to cover product material cost.

 

How do you print items?

There are mainly 2 different ways of printing:


  1. Applying ink using Sublimation.
    We use sublimation on most of our hand-made product range such as custom shoes, all-over-print apparels, home products, accessories and so on. It involves printing ink onto a very special transfer material and then applying that print to the item with heat transfer processing. Sublimation results in very vibrant colors. Never fades or cracks!

Printers we use in this printing method are: MUTOH VJ-1924, ROLAND FH740, Epson Printers and so on.



2. Printing ink with a Direct-To-Garment digital printer.
This is the method we use for DTG Apparel Printing. It involves state-of-the-art digital printers printing high quality ink directly onto your item. Items like Leather Bags, DTG Tshirts, DTG Hoodies, Canvas Prints are printed by this way.

Printers we use in this printing method are: Konit Storm II, Epson Printers.



In conclusion, most of our products were printed using a process called sublimation; a process that uses heat to transfer dye into fabric, producing a photo quality image that will never wash out!